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BSB30120 Certificate III in Business

This course is designed for people who want to gain employment at a mid level administrative or customer service role.
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BSB30120

 

The Certificate III in Business will provide the student with the training needed to work within the office environment in a variety of roles such as:

  • Customer Service Advisor
  • Data Entry Operator
  • General Clerk
  • Payroll Officer
  • Typist
  • Word Processing Operator

The Certificate III in Business will equip students with the skills needed to succeed in business both within Australia and internationally.

Customer Service

Course Structure

COURSE SUBJECTS

Certificate III in Business (BSB30120)
6 subjects

Course Outline

 
  • Advanced Sustainable Work Practices
  • Wellbeing and Safety
  • Workplace Teamwork 2
  • Customer Service 2
  • Finance in Business
  • Technology in Business 2

First term subjects are timetabled as 3 face-to-face. Second term subjects are timetabled as 2 face-to-face and 1 online.

Recognition of Prior Learning (RPL)/Credit Transfer

Students may be eligible to obtain credits for individual modules as a result of experience gained in employment in the relevant business fields or from previous training or education. A fee is payable for assessing your RPL status. Students may also be eligible for credit transfer for relevant units studied at an Australian Registered Training Organisation. 

Please see College Policies for the Recognition of Prior Learning (RPL)/Credit Transfer Policy.

Mode of Delivery

Student visa holders: Full-time study delivered face-to-face with up to one third (⅓) online. 

Domestic students (and other visas): Full-time/part-time study options delivered face-to-face, online and/or blended.

Sample Timetable

Sample only - timetables can vary between campuses

MORNING  DAY 1  DAY 2   EVENING DAY 1 DAY 2
07:30 - 09:30  SET^  SET^   14:00 - 16:00  EYES*  ASM# Tutorial   
09:30 - 12:30      Lecture       Lecture   16:00 - 17:00  SET^  SET^
12:30 - 13:30     SET^ SET^   17:00 - 20:00  Lecture    Lecture
14:00 - 16:00     EYES*  ASM# Tutorial    20:00 - 22:00  SET^  SET^

NOTE:

  • Timetables may vary slightly from campus to campus.
  • Lectures may be mixed and each student will study a total of 20 timetabled hours per week for each 9 week term they are enrolled in.
  • EYES and ASM tutorials are available at the same time on other days.

*EYES = Enhance Your Employability Skills tutorial.

#ASM = Academic Support Material tutorial.

^SET = Subject Enhancing Tutorial

Assessment

All vocational courses are assessed through a combination of assessment types that may include examinations, essays, reports, group tasks, portfolios and/or presentations.

Entry Requirements

Academic

Successful completion of Australian Year 10 or equivalent at minimum.

English Level Required*

Successful completion of 8 weeks of General English at Intermediate level or equivalent (plus 80% attendance) at our sister school, English Unlimited, or 10 weeks at other approved providers.

Check your English level here

Course Quick Facts

Campus Locations
Course Length

Full-time: 2 terms (approx. 6 months)

Part-time*: 4 terms (approx. 1 year)

*Part-time option only available for
domestic students.

Start Dates

2023
30 January
27 February *Midterm
24 April
22 May *Midterm
17 July
14 August *Midterm
09 October
06 November *Midterm

2024
29 January
26 February *Midterm
22 April
20 May *Midterm
15 July
12 August *Midterm
07 October
04 November *Midterm

NOTE: Course and campus availability subject to demand. 
One term = 12 weeks (9 weeks study & 3 weeks course break. 
Please note the Christmas/New Year break is 7 weeks).

*Starting day moved to Tuesday as Monday is a public holiday

 

 

Fees

Tuition fees

$3,000 ($1,500 per term*)
*Fees are calculated per subject

Application fee: $150 for international students

Non-Tuition fees

Schedule of Administrative (Non-Tuition) Fees

Meet some of our teachers

APC Abha Suri Master Trainer Profile

AbhaVET Assistant Academic Coordinator, VET Trainer Business/Management (at APC since 2013)

I love cultural diversity that makes the canvas of this universe so colourful and beautiful. I take pride in great communication skills and a high ability to inspire and motivate individuals and teams to achieve results and grow. I am passionate towards my profession that I call as my higher purpose of life. Nothing gives me more happiness than seeing my students excel in all areas of their lives. 

Industry Experience
  • Transformation Redefined Recruitment Coaching & Consulting
  • Lecturer/ Tutor University of South Australia
  • Corporate Training
Qualifications
  • Master of Arts (1986)
  • Master of Business Administration (1985)
  • Adv Diploma of L&M (2016)
  • Adv Diploma of Marketing and Communication (2016)
  • Bachelor of Education (1995)
  • Doctor of Philosophy (2012)
Brian Hunt

Brian HTourism/Hospitality/Business/Management/Marketing Trainer (at APC since 2010)

Industry Experience
  • Vocational Trainer
  • University Lecturer
  • Head of People & Operations Management Development − China Brokers Ltd (7 years)
  • Operations and Customer Service Management − QANTAS (11 years)
  • Manager Routes Marketing Services & Products (SE Asia, China & Japan) − QANTAS (4 years)
  • Manager, Passenger Service Marketing & Training (North America) − QANTAS (3 years)
  • Customer Service Manager International − QANTAS (3 years)
Qualifications
  • Master of Business Administration in Business Management (Monash University)
  • Bachelor of Business in Tourism (Southern Cross University)
  • Post-graduate studies: Industrial Law and Labour Relations (The University of Sydney)
  • Advanced Diploma of Management
  • Diploma of Business (Marketing)
  • Diploma of Hospitality (Management)
  • Diploma of Tourism (Operations Management)
  • Certificate IV Training and Assessment
Gail Corrie

GailBusiness/Management/Human Resources Trainer (at APC since 2009)

Industry Experience
  • Vocational Trainer
  • Workplace Trainer
  • Human Resources Manager − Hicksons Lawyers (5 years)
  • Human Resources Consultant (3 years)
  • ESL Teacher
  • Memberships: Australian Legal Practice Management Group NSW (member of Learning & Development Committee), Australian Human Resources Institute (AHRI), Australian Institute of Management (AIM), Australian Industry Group
Qualifications
  • Bachelor of Arts (University of New England)
  • Foundations of Human Resources − Australian Human Resources Institute (Charles Sturt University)
  • Course in OHS Consultation (WorkCover NSW)
  • Certificate IV Training and Assessment
  • Certificate IV in TESOL (CELTA)
  • Cambridge Certificate in English Language Teaching to Adults (CELTA)
Graham Blandy

GrahamBusiness/Management Trainer (at APC since 2009)

Industry Experience
  • Vocational Trainer (10 years)
  • Small business owner (2 years)
  • Marketing Coordinator (2 years)
  • Retail industry (5 years)
Qualifications
  • Bachelor of Commerce Degree (ITC and Law)
  • Diploma of Business
  • Diploma of Management
  • Diploma of Project Management
  • Cert IV in Assessment and Workplace Training
  • Cert IV in Training and Assessment
Jahangir

JahangirVET Trainer, Management/Accounting/Business/Project Management (at APC since 2016)

A keen passion of mine is learning and motivating other people. As a trainer, my main objective is to stimulate learning interests and heighten critical thinking ability among students. By training at APC, engaging with students from over 90 nationalities, I have an exciting chance to enjoy creative freedom and a very high quality of delivering classes. APC maintains its international reputation through high educational standards, which in turn broadens job prospects for our students. 

Industry Experience
  • Assistant Operations Manager, One stop Property & Accounting Solutions (since 2016)
  • VET Trainer
  • Assistant Accountant
  • Small business owner
  • Retail industry Experience as Assistant Sales manager
Qualifications
  • Certificate IV in Training and Assessment with LLN (TAE40110), HBA, North Sydney, Australia
  • Master of Professional Accounting (Advanced), University of Western Sydney, Australia
  • Bachelor of Arts with Honours in Business Management, Glyndwr University, London, UK
  • Advanced Diploma of Leadership and Management (RPL), FMEDGE Facility Management Training, Australia
  • Advanced Diploma of Accounting FNS60215, Australian Education and Learning Institute
  • Higher National Diploma in Business, Guildhall College, EDEXCEL, London, UK
Susan Stack

Susan SVET Academic Coordinator (at APC since 2011)

Industry Experience
  • Project Administration BHP, Port Kembla (5 years)
  • International Markets Coordinator Bluescope Steel, Port Kembla (4 years)
  • Member Services Officer (Pillar Administration), Coniston 12 months
Qualifications
  • Bachelor of Commerce (International Business) (UOW)
  • Certificate IV Small Business Management
  • Certificate IV Training and Assessment
  • Graduate Certificate (Business Coaching) (Sydney Business School, UOW)
  • Graduate Certificate (Adult and Vocational Education) (Charles Sturt University)
Eva Busina

EvaBusiness/Management Trainer (at APC since 2009)

Industry Experience
  • Vocational Trainer
  • Workplace Trainer
Qualifications
  • Master of Education in Adult Education (UTS)
  • Graduate Diploma in Vocational & Workplace Learning (UTS)
  • Bachelor of Social Science (University of New England)
  • Major in Psychology (UNE)
  • Minor in Sociology (UNE)
  • Diploma of Management
  • Diploma of Marketing
  • Certificate IV IN Training and Assessment
  • Senior First Aid St John

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